Terms and Conditions

Terms and Conditions
All orders accepted by Conserveco Limited will be subject to the terms and conditions of sale set out below.
 
Definitions
The following definitions apply
Company is defined as Conserveco Ltd (Registration number 07789072) of Viking Court, 31 Princess Road, Dronfield, Derbyshire, S18 2LX
Customer is defined as persons purchasing our product on the internet, by mail order, by telephone, or direct sale (where product is exchanged for cash, cheque, or credit card).
 
Pricing
Any prices shown are only applicable to those purchases made via the Eco Touch website.
Special Offers and promotions advertised in the press, or other media, may be excluded unless specifically advertised as available online.
All prices are correct at time of display online, and include VAT where appropriate.
In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed.
 
Delivery of Goods
UK, We deliver to addresses within the United Kingdom, although for deliveries to non-mainland UK addresses, and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland, Scottish Highlands, Channel Islands there may be a slightly longer delivery time.
Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery, or by Courier.
 
Delivery Charges
Standard UK Delivery is £3.95 (3-5 days). 
 
Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays, please allow an extra 2 working days.
IMPORTANT
We do everything we can to meet the delivery times specified in this section, however occasionally, delivery times may be affected by factors beyond our control and cannot be guaranteed. Where possible, we will inform you if we become aware of any unexpected delay.
 
Payment
Credit card
We accept payment by most major credit or debit cards. Payment will be debited from your account before the dispatch of your purchase.
Validation Checks
All credit and charge card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
Liability
The majority of card issuers cover all the charges that may result from unauthorized use of your credit card or debit cards, but some may limit your liability to £50. If you believe your credit or debit card has been subject to unauthorized use you should contact your card issuer without delay.
Cheques
Payment will be debited from your account before the dispatch of your purchase.
 
Complaints and Queries
If you are not happy with any aspect of our service or if you have any queries or comments, please either e-mail us at customercare@eco-touch.co.uk , telephone us on +44 (0) 1246 292929, or write to Eco Touch, Conserveco Limited, 31 Princess Road, Dronfield, Derbyshire, S18 2LX. We will do everything we can to assist you.
 
Faulty Goods
If you purchase a product from us which is found to be faulty, we will supply a replacement product, or give you a refund of the purchase price. Simply return it to us by post.
We aim to dispatch a replacement product, or refund your money within 14 days.
 
Cancellation
If you need to cancel your order please email us at customercare@eco-touch.co.uk or call us on 01246 292929.
 
Law and Jurisdiction
 
This contract is governed by, and construed in accordance with English law. The Company and the Customer hereby irrevocably submit to the non exclusive jurisdiction of the English courts for the purpose of determining all disputes arising in connection with the Contract, order, or these Terms & Conditions.
 
Cookies
 
Why are cookies essential to how customers use the Eco Touch UK Website?
This website, along with most other websites, uses cookies. Cookies are pieces of information that a website transfers to the cookie file on your computer's hard disk. Cookies enable users to navigate around websites and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the Site and help us improve the user experience. Without cookies enabled we cannot guarantee that the website and your experience whilst visiting are as we intended it to be. None of the cookies used on our websites collect personally identifiable information about you.
At Eco Touch UK we use cookies in the following ways:
- We use cookies within our online store to retain the contents of your shopping cart while making a purchase and during the checkout process.
- To track how visitors reach our site and the path they take through it to help us improve our service to you. For example, we use Google Analytics, a popular web analytics service provided by Google. Google Analytics uses cookies to help us to analyse how users use the site. Find our more about how these cookies are used on the Google Privacy site.
- To monitor and manage our Website traffic.
- To understand how our advertising campaigns and promotions within the Eco Touch UK website are working to improve our site design, offers and promotions. None of the cookies used on our website collect personally identifiable information about you and no information is passed to third parties.
Two types of cookies are used on this website:
Session Cookies. These are temporary cookies, which only exist in the period you access the website (or more strictly, until you close the browser after accessing the website). Session cookies help the Eco Touch UK website remember what you chose on the previous page, therefore avoiding having to re-enter information and keep track of shopping carts and information entered during the checkout process. On our website, these cookies expire once your browser is closed.
Persistent Cookies. These are cookies, which remain on your device after you have visited our website. These cookies help us identify you as a unique visitor (by storing a randomly generated number).
The length of time a cookie will remain on your device will depend on the type of cookie. On our website, these cookies do not contain personal information, and cannot be used to identify you.
How to control and delete cookies:
Eco Touch UK will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by us, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer (including those from this visit) as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your handset manual.

 

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