Privacy Policy

Privacy Policy

The following policy specifies how we use and protect the personal information that you provide us with when you use this website (www.eco-touch.co.uk) or when you e-mail or telephone us. By accessing this website and/or e-mailing us and/or placing an order, either online or by telephone, you consent to the collection, use and transfer of your information under the terms of this policy. If you do not accept these terms, please do not use this website.

1. Information that we collect from you
1.1. When you order products on this website you will be asked to provide information about yourself including your name, address and contact details. You agree that we may store this information on a database solely for our use and to enable us to provide a service to you.

1.2. When you order products on this website you will also be asked to provide payment information in the form of credit/debit card details or PayPal instant payment information. You agree that we may use this information to provide a service to you.

1.3. We may also collect information about your use of our website as well as information about you from telephone calls you make to us and e-mails or letters that you send to us.

2. Use of your information
2.1. Your information is not stored, shared or used for purposes other than order fulfilment and the purposes outlined in clause 2.2.

2.2. Your information will enable us to contact you and invoice you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. This may include contacting you via email with product developments and special offers. If you do not wish to receive these emails, either email us at customercare@eco-touch.co.uk or if you receive an emailshot from us, you have the option to 'unsubscribe' from similar communications and we will remove you from our contact list. 

3. Disclosure of your information
3.3. The information you provide to us may be accessed by or given to third parties who act for us for the purposes set out in this policy. These third parties process credit/debit card payments and PayPal transactions, deliver goods and provide support services on our behalf.

3.4. Unless required to do so by law, we will not otherwise sell, share or distribute any of the information you provide to us without your consent.

4. Cookies
4.1. Our system will issue cookies to your computer when you use this website in order to keep track of the contents of your shopping basket and to store your details. If you do not set your web browser to allow these cookies you will be unable to place orders or benefit from the other features on this website that use cookies.

5. Security and data retention
5.1. We employ numerous security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

6. Changes to our privacy policy
6.1. Any future changes to our privacy policy will be posted on this website.

7. More information
7.1. Any comments or questions relating to your privacy should be directed to us using the e-mail address shown on the Contact Us page of this website.