If you decide you want to cancel your order before we have despatched it, all you need to do is notify us by e-mail or call us on 01246 292929. We will then cancel your order and issue you with a full refund for the cost of the products and any shipping charge.
If you decide to cancel your order after we have despatched it, please notify us by e-mail or phone as soon as possible (no later than seven working days after the date of delivery). You must then return the products unused and at your own expense using an insured delivery service. You should also obtain proof of despatch in case of loss or damage en route to us. When we receive the products back we will cancel your order and issue you with a full refund for the cost of the products.
Your right to cancel your order will end seven working days after the date of delivery. However, if you are not satisfied with the performance of any product within thirty days of this date, you should contact us for assistance. We will go over the usage instructions with you and ask you to try using the product again. If you are still not satisfied, you may then return the product to us at your own expense for a full refund of the cost of the product. You should use an insured delivery service and obtain proof of despatch in case of loss or damage en route to us.
If you have any questions or comments about the cancellation and returns information provided above, please do not hesitate to contact us at firstname.lastname@example.org